General Manager
At Q2 Solutions, we are not just about providing you with innovative, game-changing software; we are about delivering comprehensive solutions that drive your hotel’s growth, productivity, and guest satisfaction. Our commitment extends to ensure that you harness the full potential of our cutting-edge modular software through our world-class implementation services.
Our implementation services are tailored to deliver a seamless transition and to ensure your hotel benefits from every feature of our software which will make a difference to your operations. With a vast wealth of experience in the hospitality industry and partnerships with hundreds of hotels, we bring the skills, knowledge, and expertise to help your establishment realize the transformative potential of our software.
Initial Implementation
Understanding your specific objectives
When you partner with Q2 Solutions, our team of Client Success Managers will be dedicated to walking you through every step of the initial implementation process. We appreciate that every hotel has unique needs, and that’s why our first step is always to understand your specific objectives and operational requirements.
We leverage our robust, hands-on approach to map out an implementation plan that aligns perfectly with your hotel’s operational framework. This involves setting up the appropriate modules so that they are ready for the initial data capture. Our goal is to ensure an efficient and error-free start-up that allows your team to focus on what they do best—delivering memorable guest experiences.
Ongoing Reviews
Software system to drive your business forward
We understand that the hospitality industry is dynamic and your needs will evolve over time. To keep up with your changing business requirements, we offer regular, ongoing reviews of your system usage. Our Client Success Managers will keep in touch with you to make sure that your business needs are met, and to inform you of our latest developments.
Our team will assist in analysing your current system performance, making necessary adjustments, and updating your modules to ensure that your software system continues to drive your business forward. We are committed to ensuring your hotel’s operations are running as smoothly and efficiently as possible, with minimal downtime and disruption.
Continuous Support
We are commited to exceptional service
Beyond the initial implementation and regular reviews, our team is always available to help with any questions or challenges you may encounter. Our knowledgeable support staff is just a call or email away, ready to answer your questions, provide guidance, or troubleshoot any problems. Our comprehensive Client Support portal also brings solutions to common questions.
Whether you need assistance with specific features or you are looking for advice on maximizing the benefits of our software, we are here to assist. Our commitment to exceptional service means we won’t rest until you are completely satisfied.
In short, Q2 Solutions is not just a software provider. We are your partner in success, providing a comprehensive suite of implementation services that ensure your software investment delivers its full potential. Our seasoned team of experts is committed to your success, leveraging their deep hospitality industry experience to provide you with unparalleled support and service. We look forward to working with you and helping you redefine the future of your hotel operations.
The right solution for your hotel operations
Let Q2 Solutions help you with the perfect tools to drive your hotel operations and deliver unparalleled guest experiences. Our hotel operations software platforms Sidekick and ESCAP bring new levels of efficiency to hotels, with a wide range of functional and technical solutions.