What does Sidekick do

Sidekick Engineering Asset software is a powerful solution with many features to help hotels achieve operational excellence and protect the owner’s investment.

Over 25 years, Q2 has continually enhanced the software, below is a list of commonly used features.

Turn Sidekick into a complete Hotel Operations Suite with our Partner Solutions.

Asset Lifecycle

Hierarchical geographical location for each asset (e.g. building > floor > room > asset > sub-asset)
QR code / barcode lookup
Multiple asset classifications, categories, groups per asset
Warranty, insurance, registration expiry and reports
Financial details, replacement values, capital planning reports
Asset condition reporting
Supplier and contractor information including documentation, safety notes
Asset movement tracking for mobile equipment

500+ planned maintenance routines in our library, unlimited custom routines (create your own)
Rooms maintenance checklists
600+ guest room defects
9500+ asset defects
Create custom defects
Automatic skill-based work assignment and load-balancing
Escalation management (up to 6 levels)
Assign work to unlimited employees and unlimited contractors
Accurate job tracking: multiple people working on the same job, with their own start/stop times
Capture and report all costs for labour, material and contractors
Chargeback costing job categories
Create sub-work orders when 1 job creates another job
Root cause analysis tracking – uncover the real reasons why defects are occurring to permanently fix them
Accurate asset work outstanding, work complete reporting
Productivity reporting, resource heat-maps for faster response times