Your investment in Sidekick includes administrator training and a guided project plan.
Our experienced consultants will deliver your online training sessions to ensure your success.
You also have full access to our knowledgebase and video library and unlimited ongoing helpdesk questions.
Personalized Training
All training is performed with only your hotel, configuring your Sidekick system with you.
Sample Plan
Attendees
It is recommended the following attendees are available.
| Designation / Position | Role |
| IT Team | To solve any internet or access issues to the Sidekick cloud. Check Mobile minimum requirements, User accounts and Security. |
| Head of Engineering | The decision-maker on how to configure Sidekick for the Engineering Department, set-up of PM routines, and all reporting |
| Engineering 2IC & coordinator | Data entry for assets, the configuration of work order descriptions and set-up of planned work |
| Engineering Users | Operational training on completion of daily work for Requests and Planned work |
| Head of Housekeeping | For work requests, decisions on how the Housekeeping team will report defects and guest requests |
| Housekeeping Users | Operational training on work requests – submission and feedback |
| Other Hotel Users | Operational training on work requests – submission and feedback |
You may also invite the Rooms Division, Front Office, Finance and General Manager to any training session.
Data Gathering
Below is a selection of items required to configure Sidekick. Full details will be provided prior to the first session.
- Assets including locations
- Users and User Roles
- Work Allocations (Skills)
- Work Expected Duration and Escalation
- Planned Maintenance Routines, Checklists
- Stock and Inventory
