Q2 is partnered with BPN Solutions.
Together, Q2 and BPN offer a full suite of hotel operational tools.
Powerful tools, detailed reports, affordable pricing for every hotel
Exceed expectations at every touchpoint
BPN Maestro offers powerful tools that help you to simplify your hotel operation, supporting your frontline staff in working more efficiently while providing the analytics you need to continually improve.
Stop wasting time on paperwork and instead focus on what’s really important – your guests.
Duty Manager Logbook | Incident Reporting
No more manual Duty Manager Logbooks. Log guest complaints wherever, whenever with a direct link to your PMS.
No paperwork, immediate problem alerts, daily summary emails and automated check-out alerts for departing guests experiencing problems. All in one place.
- Automated Email alerts – immediately send an email alert to related departments and generate daily summary emails
- 150+ Problem Categories – choose from a variety of guest problems and assign follow-up automatically
- Scorecard Report – keep track of your top problems, trending, member level impact and recommend solutions from the Solution Library
- Farewell Report – email alert for every departing guest on check-out date
Guest Request Manager
- Centralize guest requests for all operation departments in 1 screen
- Engineering/maintenance requests are automatically sent to Sidekick to allocate and respond
- 300+ Requests – Add your own or choose from 300 different work and guest requests for immediate follow-up
- Escalation – Set a grace period for each request until the Supervisor / Manager gets alerted automatically
- Send Later – Schedule guest requests in advance by utilizing the Send Later option and get deliveries / tasks done on time
- Scorecard Summary – learn your guest’s top requests; delivery time; caller frequency; rush hours; and more all in one place;
Housekeeping Cleaning+
Take advantage of Automated Room Assignments, PMS integration and detailed cleaning & inspection checklists, directly on your mobile phone or desktop device.
Easily manage Room Cleanings and Room Inspections, while leveraging the power of BPN Maestro’s quality tools to easily raise guest complaints, work requests or Lost & Found, all from one app.
- Real-Time Updates – Get status updates on which rooms have started cleaning or inspection, or were flagged for any issues prior ready for sale.
- Easy Room Assignment – Select your attendants on duty, choose how many rooms per attendant, click a button, done.
- Team Sharing – Attendants clean, Supervisors inspect. In your team everyone does everything? Easy… with our Team Assignments where everyone can do everything at every moment, from one shared app.
- Scorecard Report – detailed staff performance and productivity reports keep you up to date on who cleaned how many rooms and how long it took them.
Flexibile Operational Pricing
Monthly fees per module you can quickly approve - get started in 10 minutes
Flexible modular pricing
Choose your subscription tier or build your own package to suit your requirements.
Grow at any time
Modules can be added quickly and easily.
All inclusive, no hidden extras
Unlimited users, unlimited rooms, and training included
