Q2 Solutions Pty Ltd (ABN 78 081 245 972) is a software solution developer and services provider in Australia. References to “Q2 Solutions”, “Q2”, “we”, “us” and “our” in this Privacy Policy refer to Q2 Solutions Pty Ltd.

Q2 Solutions is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is, generally speaking, information or an opinion relating to an identified, or reasonably identifiable, individual.

This policy explains the types of personal information that we may collect and hold, how that information is used and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information.

Why do we collect personal information?

We only collect personal information about you to the extent that this is necessary for one or more of the following purposes:

• to provide our services;
• to provide you with any communications or publications in which we think you might be interested, or which you have requested;
• to market, advertise or otherwise promote our services;
• to undertake market research in relation to our existing and potential future services;
• to monitor use of our website (“website”);
• to comply with taxation, occupational health and safety laws, and any other applicable laws;
• to provide general information about our services;
• to let you know about developments in our procedures, products, services, and activities that might be useful to you;
• to facilitate your participation in forums, social events and educational events; and
• to consider employment applications

Employee Information

This Privacy Policy does not apply to our acts and practices involving an employee record held by Q2 Solutions and directly related to a current or former employment relationship between Q2 Solutions and the employee concerned. Q2 Solutions maintains a separate privacy policy for current and former employment relationships.

What personal information do we collect?

The types of personal information which we may collect and hold for the purposes outlined above include, your name, address, telephone number, email address, current and previous occupation, job title, employer’s name and address.

We only collect health information and other sensitive information about you with your consent unless we are otherwise permitted to collect the information under the Privacy Act.

Personal information may be collected by way of forms filled out you (including via online forms), emails, telephone conversations, online user-generated content and market research, face-to-face meetings and interviews. Where necessary and with your consent, we supplement the information we receive from you with information from third party sources, such as your employer.

You may in some circumstances have the option of not identifying yourself or using a pseudonym when you deal with us. However, if you choose not to provide the information we need to fulfil your request for a specific product or service or to participate in activities we may not be able to provide you with the requested product or service or we may not be able to allow you to participate in our activities.

How we protect your Personal Information

To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide services to you.

Website Analytics

To improve your experience on our website, we may use ‘cookies’. A cookie is a small text file that our website may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website or our services.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Some pages on our website and emails may also contain a “web beacon”. A web beacon is an image which enables us to monitor your Internet activity. When you view a page that contains a web beacon, a de-identified notice of the visit is generated which may be processed by us. A web beacon usually works in conjunction with a cookie. If you disable cookies, a web beacon will be able to generate an anonymous notice of the visit but which cannot be associated with the information contained in the cookies.

Our website and services also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Information Use and Disclosure

We will not use or disclose for a secondary purpose any personal information that we collect other than the primary purpose of collection without your consent unless:

• the secondary purpose is related to the primary purpose (directly related if health information or other sensitive information) and the person would reasonably expect us to use or disclose the information for that secondary purpose; or
• the use or disclosure is otherwise permitted under the Privacy Act.

By using our website, you will be deemed to consent to Q2 Solutions using and disclosing your personal information for the purposes specified above in the section ” Website Analytics”. By using our website, you will also be deemed to consent to Q2 Solutions processing and storing your personal information on servers operated by Q2 Solutions or its service providers.

In providing services we may need to disclose personal information about you to our client with whom you have entered into or intend to enter into a contract, our agents and representatives and our service providers assisting in the provision of our services.

Data Security

We will take reasonable steps to protect the personal information which we hold from misuse, interference and loss and from unauthorised access, modification or disclosure. Where considered appropriate by us, we will use encryption when storing personal information, implement account auditing and access control procedures and comply with relevant industry standards for the protection of personal information.

You should be aware that no data transmission over the Internet can be guaranteed to be totally secure. Although we strive to protect such information we do not warrant the security of any information transmitted over the Internet.

By using our website and services, you accept that your information will be transmitted to and from our website and services at your own risk.

Access and Correction of Personal Information

We will provide you with access to your personal information which is held by us unless we are permitted under the Privacy Act to refuse to provide such access.
We will take reasonable steps to correct personal information held by us that is not accurate, complete and up to date or that is irrelevant or misleading.
You may contact our Privacy Officer using the contact details below to:

• access to any of your personal information held by us (where they cannot obtain such access using our website);
• correction of any of your personal information held by us that you consider is not accurate, complete and up to date or is irrelevant or misleading (where you cannot make such correction through our website); or
• further details or a complaint dealt with about the way that we handle personal information.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

Privacy Policy Changes

We may change this Privacy Policy from time to time. Any changes to this Privacy Policy will be published on our website.

You may obtain a copy of our current Privacy Policy from our website or by contacting our Privacy Officer using the contact details below.

Complaints

If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) (which is the regulator responsible for privacy in Australia).

We will manage complaints as follows:

Step 1: Let us know
If you would like to make a complaint, you should let us know by contacting our Privacy Officer (see below for contact details).

Step 2: Investigation of complaint
Your complaint will be investigated by our Privacy Officer. A response to your complaint will be provided in writing within a reasonable period.

Step 3: Contact OAIC
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:
Office of the Australian Information Commissioner (OAIC)
1300 363 992

Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
www.oaic.gov.au

Privacy Officer’s Contact Details

Our Privacy Officer may be contacted by email at enquiries@q2solutions.com.au by telephone on +61 7 3368 3300, or by mail to:

Privacy Officer
Q2 Solutions Pty Ltd
Level 8
303 Coronation Drive
MILTON QLD 4064
AUSTRALIA