The key reasons why hotels use Sidekick are…
- Continuous Improvement towards Operational Excellence
- Protecting the Owner’s investment and reputation
… and these are our goals … Quality and Value.
Operational Excellence
The target is zero guest-reported defects, leading to happier loyal guests and repeat business.
Operational excellence for the Engineering team means…
Increasing Guest Experience and Loyalty
- Improve the safety of guests to reduce health issues
- Improve response times through flexible automation and escalation
- Maintenance minimizes guest-reported complaints and incidents
- Show guests you care by improving sustainability ratings
- Strengthen brand reputation and reinforce guest loyalty
Optimizing Costs
- Reduce reactive spending: properly maintained assets last long and perform better; properly maintained guest rooms reduce complaints and resolution costs
- Increase asset life: reducing replacement costs, reducing energy costs and identifying low-performing assets for replacement
- Make data-driven decisions and reduce guess-work: identify trends, and predict upcoming problems before they arise
Improving Efficiency
- Centrally manage all elements of every asset from purchase, maintenance, defects, warranty and insurance, supplier documentation, and spare parts from 1 system.
- Better resource planning: respond to issues quickly with a heatmap of regular re-occurring issues
Protecting the Owner’s Investment and Reputation
Engineering asset software is a critical tool for …
- Capital replacement planning based on asset condition instead of financial depreciation
- Detailed business case for improvements; showing the reason for problems and how long it has been happening
- Extending room life with minor works projects instead of major refurbishments
- Accurate asset lists provide better information for reducing insurance premiums
- Compliance with corporate and regulatory requirements
