SIDEKICK is a third-generation hotel management software system developed by Q2 Solutions. Entirely cloud-based, SIDEKICK requires zero capital investment in IT hardware infrastructure.


Designed to be an active companion for hospitality operations, SIDEKICK’s support permeate key operational departments within your hotel property from concierge and F&B to housekeeping, IT and property security to deliver an overall enhanced guest experience.


SIDEKICK is highly customizable and scalable to meet the diverse requirements of clients and its cloud-based nature ensures complete flexibility and ease of mobility for hotel property managers and owners. The product’s intuitive and user-friendly design is widely lauded by our hospitality clients and is cited as a key factor in selecting SIDEKICK over our rivals’ hospitality software solutions.


With a dedicated ‘one stop shop’ to facilitate hotel guest requests, SIDEKICK’s guest service centre provides a useful tool for hotel management and property owners to track and follow-up on guest requests thus improving overall guest satisfaction.


An in-built ‘charge-back’ and reporting function allows multiple property-owners to accurately track their expenditure against services rendered and is ideal for hotel properties which are part of mixed-use development projects.


SIDEKICK’s ‘smart’ functionalities are built to capture and retain staff knowledge in a hospitality industry with high staff turnover. Its hotel maintenance systems are uniquely designed to reduce administrative tasks, thus allowing more time for staff to address guest’ needs. The system’s dual language capability allows SIDEKICK to be deployed more widely among users while it’s easy to navigate dashboard provides a quick view of overall hotel operations to management at a glance.


SIDEKICK is uniquely designed and built for backward-compatibility with all of our legacy hospitality solutions. Our existing clientele, many of whom have been with Q2 Solutions for well over 15 years can now take advantage of SIDEKICK’s seamless upgrade of their existing hotel management and maintenance systems, saving considerable expenditure in capital and maintenance costs.


SIDEKICK ‘global’ provides a powerful reporting tool ideally designed for corporate offices which typically oversee a large and geographically widespread portfolio of hotels around the world.


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