Launched in 2001, M1 is the pioneering product of Q2 solutions and a first-generation hotel management system designed to support the streamlining of hotel maintenance operations, cost management, and guest relations enhancement via a common modular platform. A key objective of M1 is to empower hotel staff to effectively handle guest requests, providing a consistent level of service linked to heightened guests satisfaction. Users of M1 hotel management software further realize the following benefits;


  1. Increased operational effectiveness and efficiency
  2. Increased revenue from guest satisfaction reviews
  3. Increased investment and return on assets
  4. Compliance security
  5. Competitive advantage


M1 targets three key areas for benefits enhancement; communications, service, and engineering

Communications Pack Service Centre Engineering
Mobilize workforce – requests sent to the right people in the right place and at the right time Central repository for hotel guest requests Preventative Maintenance (PM) to protect asset investment and reduce repair costs
Reduce administrative burden by recording all actions for later analysis Support hotel guest recognition Automated PM to enhance staff efficiency
Rapid response-time to delight hotel guests Modules for concierge, housekeeping, engineering, and other service departments Minimize hotel guest-exposure to faulty equipment
Escalation of incomplete requests Maintain hotel guest history and profile Control and measure performance of contractors
Monitor staff availability for requests

If you are one of our existing M1 customers please see our brainchild solution “SIDEKICK” to take advantage of our offer to upgrade you